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Shipping & Returns
*Shipping / Exchange / Return Policy and Instructions
USA & CANADA CUSTOMERS | FREE SHIPPING ON MINIMUM ORDERS:
Unlike many other websites with special rules and lots of fine print, Northern Leisure Products offers consumers free shipping on MOST orders under 140 lbs / 65 kgs placed on our website, as long as the pre-tax amount is greater than $150 for destinations within the continental USA and Canada. Authorized Dealer accounts are offered free shipping on MOST orders under 140 lbs / 65 kgs placed on our website, as long as the pre-tax amount is greater than $1000 for destinations within the continental USA and Canada. Northern Leisure Products reserves the right to charge shipping on all orders where the consumer lives in remote areas, and excessive shipping charges apply.
Just because shipping is free does not mean it should take a long time. Northern Leisure Products understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1 to 5 business days in most areas.
USA CUSTOMERS | 100% SATISFACTION GUARANTEE RETURN POLICY**
If you are not 100% satisfied with your purchase, you can return your order (prepaid by you) to Northern Leisure Products for a full refund. So if, for whatever reason, you are not happy with your purchase, go through our easy return process below. Clearance products can not be exchanged or returned. All sales are final on these items.
With the Northern Leisure Products 30 day return policy, there are no special catches or exceptions. We ask that you send the items back to us in the original packaging and make sure that the merchandise is in the same new condition received. Clearance products can not be exchanged or returned. All sales are final on these items.
USA CUSTOMERS | SPECIAL RETURNS INFORMATION – PLEASE READ CAREFULLY**
When completing the shipping documents to return products for exchange, return, repair or warranty, you must specify that the purpose of the shipment to us is for REPAIR or RETURN with no customs or monetary value; otherwise, the shipment will be subject to unnecessary brokerage fees, duties, customs and taxes which are the responsibility of the shipper (you). It is not viable or possible for us to accept shipments for exchange, return, repair or warranty where the shipper does not prepay the shipping charges and all other charges (if the shipment is not prepared correctly).
USA CUSTOMERS | RETURN TO NORTHERN LEISURE PRODUCTS - IT'S EASY!**:
Northern Leisure Products Ltd
103 Stewart Street
Meaford, ON N4L 1J9
Due to the convenience, national coverage and reasonable shipping rates associated with the United States Postal Service, we strongly recommend them for your return shipment. Please visit usps.com for a location near you.
** USA Dealer accounts do not qualify for returns or exchanges and are subject to the contract's terms and conditions or agreement in force.
CANADA CUSTOMERS | FREE RETURN POLICY***
You can return your order to Northern Leisure Products within 30 days by logging into your account and clicking on the Request Return link to create your return label. Clearance products cannot be exchanged or returned. All sales are final on these items.
CANADA CUSTOMERS | 100% SATISFACTION GUARANTEE RETURN POLICY***
If you are not 100% satisfied with your purchase, you can return your order to Northern Leisure Products within 30 days for a full refund. So if, for whatever reason, you are not happy with your purchase, go through our easy return process below. Clearance products can not be returned. All sales are final on these items.
With the Northern Leisure Products 30 day return policy, there are no special catches or exceptions. We ask that you send the items back to us in the original packaging and make sure that the merchandise is in the same new condition received. Clearance products can not be exchanged or returned. All sales are final on these items.
CANADA CUSTOMERS | RETURN TO NORTHERN LEISURE PRODUCTS - IT'S EASY!***:
USA & CANADA CUSTOMERS | FREE SHIPPING ON MINIMUM ORDERS:
Unlike many other websites with special rules and lots of fine print, Northern Leisure Products offers consumers free shipping on MOST orders under 140 lbs / 65 kgs placed on our website, as long as the pre-tax amount is greater than $150 for destinations within the continental USA and Canada. Authorized Dealer accounts are offered free shipping on MOST orders under 140 lbs / 65 kgs placed on our website, as long as the pre-tax amount is greater than $1000 for destinations within the continental USA and Canada. Northern Leisure Products reserves the right to charge shipping on all orders where the consumer lives in remote areas, and excessive shipping charges apply.
Just because shipping is free does not mean it should take a long time. Northern Leisure Products understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 1 to 5 business days in most areas.
USA CUSTOMERS | 100% SATISFACTION GUARANTEE RETURN POLICY**
If you are not 100% satisfied with your purchase, you can return your order (prepaid by you) to Northern Leisure Products for a full refund. So if, for whatever reason, you are not happy with your purchase, go through our easy return process below. Clearance products can not be exchanged or returned. All sales are final on these items.
With the Northern Leisure Products 30 day return policy, there are no special catches or exceptions. We ask that you send the items back to us in the original packaging and make sure that the merchandise is in the same new condition received. Clearance products can not be exchanged or returned. All sales are final on these items.
USA CUSTOMERS | SPECIAL RETURNS INFORMATION – PLEASE READ CAREFULLY**
When completing the shipping documents to return products for exchange, return, repair or warranty, you must specify that the purpose of the shipment to us is for REPAIR or RETURN with no customs or monetary value; otherwise, the shipment will be subject to unnecessary brokerage fees, duties, customs and taxes which are the responsibility of the shipper (you). It is not viable or possible for us to accept shipments for exchange, return, repair or warranty where the shipper does not prepay the shipping charges and all other charges (if the shipment is not prepared correctly).
USA CUSTOMERS | RETURN TO NORTHERN LEISURE PRODUCTS - IT'S EASY!**:
- You can return your purchase (prepaid by you) up to 30 days from the purchase date.
- Products must be in the same NEW condition you received them and in the original box and/or packaging. Used products may not be returned.
- Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account.
Northern Leisure Products Ltd
103 Stewart Street
Meaford, ON N4L 1J9
Due to the convenience, national coverage and reasonable shipping rates associated with the United States Postal Service, we strongly recommend them for your return shipment. Please visit usps.com for a location near you.
** USA Dealer accounts do not qualify for returns or exchanges and are subject to the contract's terms and conditions or agreement in force.
CANADA CUSTOMERS | FREE RETURN POLICY***
You can return your order to Northern Leisure Products within 30 days by logging into your account and clicking on the Request Return link to create your return label. Clearance products cannot be exchanged or returned. All sales are final on these items.
CANADA CUSTOMERS | 100% SATISFACTION GUARANTEE RETURN POLICY***
If you are not 100% satisfied with your purchase, you can return your order to Northern Leisure Products within 30 days for a full refund. So if, for whatever reason, you are not happy with your purchase, go through our easy return process below. Clearance products can not be returned. All sales are final on these items.
With the Northern Leisure Products 30 day return policy, there are no special catches or exceptions. We ask that you send the items back to us in the original packaging and make sure that the merchandise is in the same new condition received. Clearance products can not be exchanged or returned. All sales are final on these items.
CANADA CUSTOMERS | RETURN TO NORTHERN LEISURE PRODUCTS - IT'S EASY!***:
- You can return your purchase up to 30 days from the purchase date.
- You can generate a return label by logging into your account and clicking on the “Request Return” link.
- Products must be in the same NEW condition you received them and in the original box and/or packaging. Used products may not be returned.
- Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 business days. Please note that depending on your credit card company, it may take an additional 5-10 business days after your credit is applied for it to post to your account.